Shipping policy

Shipping Policy

VSR provides specialist automotive electronic repair and testing services. For most services purchased through our website, you will need to send your own module, instrument cluster or other component to us before we can carry out the work.

Sending Your Item to VSR

After placing your order, please securely package your module or component and send it to:

VSR
7 Edale Bank
Glossop
SK13 6HA
United Kingdom

Please include your name and order number inside the parcel so that we can quickly identify your item when it arrives.

We strongly recommend using a tracked and appropriately insured postal or courier service when sending your item to us.

The customer is responsible for the cost and safe delivery of the item to VSR unless otherwise stated on the individual service page.

VSR cannot accept responsibility for items that are lost or damaged while being transported to us.

Return Postage

Tracked return postage within the UK is included with our repair and testing services unless otherwise stated on the individual product page.

Once the service has been completed, your item will be securely packaged and returned to the delivery address provided with your order.

Tracking information will be provided where available.

Turnaround Times

The estimated turnaround time for a repair or testing service is shown on the relevant product page.

Turnaround times normally begin when your item arrives with VSR, not from the date the website order is placed.

While we aim to complete repairs within the advertised timeframe, some repairs may require additional diagnostic work, specialist components or further testing. If there is a significant delay, we will endeavour to keep you informed.

Delivery Times

Any repair turnaround time stated on our website refers to the time required to carry out the service and does not include the time taken for your item to reach VSR or the return delivery time after completion.

Courier and postal delivery times are estimates and may occasionally be affected by circumstances outside our control.

Packaging

Electronic automotive modules can be vulnerable to impact, moisture and electrostatic damage.

Please package your item securely using suitable protective material and a strong outer box. Where possible, use anti-static protection for exposed electronic components.

VSR cannot accept responsibility for inadequate packaging or damage that occurs before the item reaches us.

Incorrect or Unidentified Items

Please ensure the item sent to us matches the service purchased.

Including your name and order number inside the parcel is important. Items received without sufficient identifying information may take longer to process while we establish which order they belong to.

If you are unsure whether your module is covered by a particular service, please contact us before sending it.

International Orders

Unless specifically stated otherwise on the relevant product or service page, our standard return postage arrangements apply to UK addresses only.

Customers outside the UK should contact VSR before sending an item to confirm availability, return postage costs and any applicable customs requirements.

Contact

If you have any questions about sending an item to us or the return delivery of your repaired component, please contact:

VSR
7 Edale Bank
Glossop
SK13 6HA
United Kingdom
Email: info@vsruk.co.uk